IT has always been a balancing act between keeping the daily, operational needs in play and the evolution of IT services; incrementally moving forward with transition and transformation of the service provision to the business and the user community.
The recent pandemic has driven a massive surge in short term, digital transformation activities, such as video conferencing, softphones, increases in mail and storage capacities, are just some examples. As we turn to the new normal (whatever you might think it is), Businesses and our clients are looking to their futures. What are the immediate, tactical priorities that they are facing – cost management reduction and maintaining the services that were rapidly scaled at the start of the crises are two of the highest priorities?
From a strategic perspective, where will the business evolve to over the coming months as the business changes and adapts to new business models?
A number of our clients are looking tactically at how to reduce the cost to serve the ongoing IT service operations through Workload Automation. One of our clients had dozens of staff manually managing application environments. Another client was exploring options to move a similar number of resources to a global model. In both cases, we are working with them to deliver rapid cost reduction, through embedding a new new operations processes and implementing an Application Management Workload Automation solution into their operations. This delivers to the clients, their short-term cost management tactical needs, but also enables a much more robust digital transformation, as the clients simplify their IT estates.
This is where MDB Service Consulting helps clients. We have the skills, extensive experience and can demonstrate where we have supported clients to deliver real rapid time-to-value improvements in the automation of their IT services.
Clients are talking with us about the outcomes they would like to see achieved, why they are important and how, together, we can deliver value to them. Here at MDB-SC, we are focused on delivering the outcomes clients need, measuring, and sharing progress in an agile and rapid co-creation process and thereby demonstrating the business value.
If you would like to know more about how we can support and enhance your digital automation journey to deliver real value, rapidly, please get in touch.
Head of Transformation Services at MDB SERVICE CONSULTING LIMITED