DIGITAL SOLUTIONS

OUR DIGITAL SOLUTIONS WILL APPEAL TO CUSTOMERS WHO ARE LOOKING TO INCREASE THEIR OPERATIONAL PERFORMANCE AND EFFICIENCY BY REPLACING EXISTING TOOLSETS WITH SOMETHING THAT WILL DRIVE MORE AUTOMATION AND SELF-SERVICE.

Embedding the right digital solutions and improvements will transform your business and lead to better results. We start by assessing the current state of your organisation then matching process and people to the right tools and technology to facilitate operations and boost performance in an agile, sustainable way

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Working collaboratively, we can oversee and deliver smooth implementation in a transition that will benefit the whole organisation. Harnessing the power of workload automation plays a key role in this.

A CLEARLY DEFINED APPROACH TO EMBEDDING SOLUTIONS

To give maximum value to our clients, we follow a distinct and proven format – you can find out more about our Enable, Embed and Enhance approach here. Elements of the transformation programme for this phase include:

  • Leveraging best in class technology solutions (BMC Helix, Control-M, ServiceNow).
  • IT Service Management toolset implementation
  • Service Management Maturity Assessments
  • Managed Service Assessments
  • Digital Capability Assessments
  • Benefits Quantification & Realisation
  • Process Improvement
  • Business Change Adoption

Embed in action

We were delighted to support a leading bank in its quest to become more efficient, while simplifying operations overall and significantly improving the service offered to its customers.

Our support spanned four areas:

  • Benefits Quantification and Realisation – creating a business case to promote benefit realisation
  • Maturity Assessment – understanding how the division operated, identifying issues and customer perception
  • Process Improvement – changing existing ways of working to gain consistency and leverage resources
  • Business Change & Adoption – driving adoption of the new toolset and embedding positive change within the organisation.

The result? We delivered savings of c£8m over five years while boosting customer satisfaction, reducing delivery timescales and implementing an award-winning configuration management database.

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Contact Us

To find out how your organisation could benefit from our support and achieve desired outcomes, please get in touch.