Solution Delivery

If you aren’t convinced that you are getting maximum value from your IT Service Management toolset investment, then we can help.

We can review and asses your existing technologies and processes and then either extract ways to derive more value or help you revisit your requirements. Older toolsets usually have been customised to the point of no return, so taking the opportunity to upgrade, update and digitise your processes and toolsets, in our experience, has always delivered sustainable benefits and value to the customers we have worked with.

ENHANCING ITSM CAPABILITIES

Our service includes assessing whether your people, processes and technologies are still aligned meeting your organisational needs. By leveraging your resources, our aim is to keep costs to a minimum by increasing and improving the utilisation of your existing ITSM toolset. Depending on your requirements, elements of this phase might include:

  • Technical Review
  • Toolset Installation / Upgrades
  • Benefits Realisation
  • Process Improvement
  • Business Change

Enhance in action

We were approached by a leading financial institution who wanted to remove manual steps in batch management as well as reduce risk and promote visibility. We helped them maximise their use of Control-M, gain consistency in their processes and drove adoption of a new tool set.

The results included a significant reduction in risk of batch failure, more efficient scheduling and improved visibility.  Our team also set up a roadmap to maintain these enhanced processes which led to further improvements.

 

Technical Review

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Technical Review

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ITSM Upgrade & Capability Delivery

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ITSM Upgrade & Capability Delivery

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Benefits Quantification & Realisation

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Benefits Quantification & Realisation

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Process Improvement

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Process Improvement

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Business Change and Adoption

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Business Change and Adoption

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Control-M Upgrade Capability

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Control-M Upgrade Capability

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Contact Us

To find out how your organisation could maximise resources and benefit from greater efficiencies, get in touch today.