Solution Delivery

Extracting the maximum value from your IT Service Management toolset can be tricky. Usually, toolsets are outdated, have been changed beyond recognition or are simply not fit for purpose. If this is the case, then MDB can help.

After a review and assessment of your existing technologies and processes MDB can either work with you to extract ways to derive more value or help you revisit your requirements. Taking the opportunity to upgrade, update and digitise your processes and toolsets, in our experience, has always delivered sustainable benefits and value to the customers we have worked with.

ENHANCING ITSM CAPABILITIES

Our service includes assessing whether your people, processes and technologies are still aligned and meeting your organisational needs.

By leveraging your resources, our aim is to keep costs to a minimum by increasing and improving the utilisation of your existing ITSM toolset. Depending on your requirements, elements of this phase might include:

Technical Review
Toolset Installation / Upgrades
Benefits Realisation
Process Improvement
Business Change

Enhance in action

We were approached by a leading financial institution who wanted to remove manual steps in batch management as well as reduce risk and promote visibility. We helped them maximise their use of Control-M, gain consistency in their processes and drove adoption of a new tool set.

The results included a significant reduction in risk of batch failure, more efficient scheduling and improved visibility. Our team also set up a roadmap to maintain these enhanced processes which led to further improvements.