ITSM UPGRADES & CAPABILITY DELIVERY

Following on from buying and installing an IT Service Management solution, you may not be aware of how to gain the maximum benefit from your chosen solution.  Finding ways to deliver further capability can be difficult.  With comprehensive experience in delivering enhanced capabilities across multiple sectors, our experts can advise on the best ways to extract value.

Depending on the age of the toolset, how it was implemented and how it is used day to day, we can review your requirements and tailor a solution. Below are some examples of what we deliver:

  • ITSM Upgrades – support in upgrading your ITSM system to access new capabilities and enhanced functionality
  • Reporting & Dashboards – building new capability to enable your IT Operations functions to make best use of the data contained within your ITSM Toolset and integrate with other reporting systems
  • CMDB & Data Quality – review and assess the quality of your CMDB and associated data sources with a view to recommending how to drive improvements in your ITSM data quality
  • Self Service Capability –  develop the most appropriate  Self-Service offering for your customers and technical departments, incorporating WLA and process workflow to create cost savings
  • Chatbot, AI and Machine Learning – source, supply and install the latest enhancements for virtual online dialogue with your customers, directing queries to resolver teams and using machine learning to diagnose and resolve issues.

Talk to us about the benefits of  revisiting your ITSM toolset to digitise operational workload and shape your technology to align with your organisational goals and desired outcomes.

HOW WE DELIVER THIS

We review the current ITSM toolset and the gap between the version you have and the latest versions deployed. We work with you to develop an upgrade and enhancement path, taking into account not only the technology enhancements, but also the required changes to process and working practices, to take the maximum value from the upgrade. Finally, we execute the upgrade, in an agile and adaptive manner, to deliver value, whilst ensuring your services continue to be delivered.

THE BENEFIT

Reviewing your current legacy ITSM toolset then implementing the right upgrade path will quickly realise business benefits and deliver incremental value.  We ensure you can continue to deliver service throughout the upgrade, ensuring a smooth transition to the future operating landscape.

Contact Us

Find out more about the benefits we can bring to your business.