Looking at driving value through utilising more capabilities of the toolset
Information Technology management has grown to be one of the most important and influential aspects of today’s organisation. IT’s reach and responsibility continues to grow across every aspect of business; supporting new business models, addressing changing organisational needs, and helping to combat new challenges – both internally and externally. IT is becoming so complex that organisations are running IT as a business organisation within the larger business.
Running a successful IT organisation requires a robust approach to IT processes, working practices and associated IT toolsets that support the business services. Whether the service is delivered internally, or with partners, it is critical that the business services delivered are integrated, fit-for-purpose and deliver benefits to the organisation and its customers.
Many of these toolsets have evolved over time. Most are stand alone and focused on discrete business services, delivering capability to serve the business or try to deliver some form of automation.
Many of these toolsets were purchased with the intention of delivering improvements in the business services to the business users, wider organisation and its end-user customers.
Whilst many solutions, such as Help Desk systems, IT Service Management solutions, Knowledge Solution Databases, or Workload Automation services have been implemented and are being used by the IT organisation and the business community, few are being used to their optimum level.
This means that additional business value is being lost. Too often IT teams do not fully realise the capabilities of their toolsets resulting in lost opportunity and potential business impact.
The challenge is understanding the capability of the toolsets that you have and how you can utilise this capability to address the gaps and challenges that your businesses faces and add value. If your existing toolsets cant address the gaps and challenges, then this is a clear indicator that you need to invest, consolidate or upgrade your toolset to close that gap.
Here at MDB Service Consulting, we have worked with numerous customers to review their existing IT toolsets, to identify where they are not leveraging the full feature set of the toolset – whether it is Self-Service for a Service Desk; automating Workloads across different environments; or changing working practices and processes to leverage the latest features of a Knowledge Management solution. The list is extensive.
The common feature of these engagements is the desire for the customer to gain the maximum business value from their toolset. We bring clarity and our expert knowledge to help them. We focus on how they can gain the maximum value from their existing solutions. To find out more, get in touch with us.
Mike BraithwaiteManaging Director at MDB SERVICE CONSULTING LIMITED and ANTARES AUTOMATION LIMITED